RETURNS, EXCHANGES, AND CANCELLATION POLICIES
Due to the nature of our products, we do not accept returns or exchanges on made to measure garments. Clients receive up to two complimentary fittings during the making process and every garment is made to measure and thoroughly inspected to ensure that both the design and fit are in perfect condition.
A $50.00 deposit is needed to book initial in person or video consultations only. The consultation deposit is nonrefundable but will be subtracted from the final order when a purchase is made. All appointments are scheduled for 1 hour and will allow a 15-minute grace period for delays. Clients may reschedule appointments at no extra cost by contacting us within 24 hours of scheduled appointments.
During the construction of the garment, the client will receive up to two complimentary appointments where clients will try their garment on and will have the opportunity to make fit adjustments, see its progress, and confirm satisfaction with it. Basic changes or adjustments to the design can be made up to this point, however, no other modifications will be accepted moving forward. Exceptions and extreme changes may be made for an extra fee, subject to the designer’s discretion. When the garment is finished, the client will have a final fitting to confirm its fit, condition, and look. No changes will be accepted from this point. If there is a rare case of a faulty item, client must submit a request via phone or email within 30 days to make a one-time free adjustment. The request will be reviewed for approval based on a case-by-case scenario.
A deposit must be made to secure the order, purchase materials and get started. The deposit must consist of one third of the agreed price unless another agreement is stated. Orders can be cancelled within 24 hours after deposit is made for a full refund minus the initial consultation fee of $50.00. However, once materials are purchased no refunds will be made. The second deposit will be due at the fitting’s appointment and the final balance will be due at the final pick-up appointment. Clients may also pay in full at any time prior to pick-up appointment.
For made to measure online orders, clients may place an order by request via e-mail or phone by providing measurements based on the chart under the "Services" tab. If placing an order via email, phone or website, we recommend ordering a free sample of fabrics for color and texture; this does not include shipping and handling before placing order. If there is a rare case of a faulty item, client may submit a request via email to email@example.com within 3 days of receiving their order to make free adjustments and we will confirm if the request has been authorized. Shipping and handling charges will not be refunded. Merchandise must be in new condition with tags attached and must be accompanied by the original receipt or invoice. Any special requests for garments that are not on our website, will be treated and follow the same guidelines as an in-person appointment.
Price is subject to change based on material prices, design alterations, or new add-ons. Please allow at least 4 to 6 weeks before the due date to place your order; last minute orders will be charged extra depending on the time requested. Bridal orders must allow at least 6 months before due date. Processing times may be longer for the months of January through June.
Online orders for garments in stock may be returned or exchanged only if approved after a request has been submitted via email to firstname.lastname@example.org within 3 days of receiving the order. If approved, merchandise must be in new condition with tags attached and must be accompanied by the original receipt or invoice. Shipping and handling costs will be the client's responsibility. Alterations may be requested for an additional cost by contacting us via email or phone. Please provide measurements using the chart under the "Services" tab and details of alterations to be made. An invoice will be sent to client which must be paid in full before alterations are started.