RETURNS, EXCHANGES, AND CANCELLATION POLICIES
Due to the nature of our products, we do not accept returns or exchanges. Clients receive up to two complimentary fittings during the making process and every garment is made to measure and thoroughly inspected to ensure that both the design and fit are in perfect condition.
When shopping in person by appointment, a deposit must be made to secure your order and to purchase materials. The deposit must consist of 50% of the agreed price, unless another agreement is stated. The remainder will be due 1 week prior to the due date. Please keep in mind that we place the order for your materials within 24 hours of your order placement. In case of cancellation, full refund will be made only if the order is cancelled before materials are purchased. However, a $50.00 fee will be deducted for the appointment for in person appointments only. If materials have been purchased, only the remaining amount will be refunded minus $50.00 fee for the appointment. If work has already been started, the full deposit will be kept.
You may place an order by request via e-mail or phone by providing your measurements based on the chart under the "Services" tab. If placing an order via email, phone or website, we recommend ordering a free sample of fabrics for color and texture; this does not include shipping and handling before placing your order. If there is a rare case of a faulty item, you may submit a request via email to firstname.lastname@example.org within 3 days of receiving your order to make free adjustments and we will confirm if your request has been authorized. Shipping and handling charges will not be refunded. Merchandise must be in new condition with tags attached and must be accompanied by the original receipt or invoice. Any special requests for garments that are not on our website, will be treated and follow the same guidelines as an in-person appointment.
Price is subject to change based on material prices, design changes, or new addons. Please allow 4 to 6 weeks before due date to make an appointment and place your order; last minute orders will be charged extra depending on the time requested.